Shipping policy

In-stock items: Usually ship within 1–3 business days after your order is placed. We ship from Topeka, Kansas. “Business days” are Monday-Friday, excluding U.S. federal and Kansas state holidays. The transit times listed below are estimates provided by the carriers and begin after your order has shipped.

Holidays peak season: Processing may extend to 3–5 business days.

Please verify your shipping address at checkout. We’re not responsible for delivery issues due to incorrect or incomplete addresses.

Changes/cancellations: Once an order is in processing or has shipped, we may be unable to modify or cancel it. Email support@ away and we’ll do our best.

Carrier delays (weather, peak volume, customs) can occur and are outside our control.

Marked “Delivered” but not received: Check with household members and neighbors. Wait 24 hours (carriers sometimes scan early). Contact the carrier to open an inquiry, then email us with the case number.

Damaged in transit / Lost in transit: Please email support@fitzjewelry.com within 7 days of delivery scan (damage) or 10 days after the last tracking update (loss). Include your order number and photos of packaging/items for damage claims. We’ll assist with the carrier claim and next steps. We’re not liable for packages after a carrier confirms delivery to the address provided, but we’ll do whatever it takes to make it right. 

Shipping costs: Shipping costs are shown at checkout and are nonrefundable once an order ships.