Privacy policy

Last updated: April 8, 2026

Business: FITZ Jewelry

This website and online store are operated by FITZ Jewelry (“FITZ,” “we,” “our,” or “us”). FITZ operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). FITZ is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use the Services.

Information We Collect

Directly from You:

Contact details (name, address, phone, email).
Order details (billing/shipping address, payment info, confirmations).
Account details (username, password, login data).
Shopping activity (items viewed, cart/wishlist).
Customer support information (messages, returns, inquiries).

Automatically (via Cookies & Technology):

Device info (IP address, browser, OS, time zone).
Usage data (pages viewed, referring/exit sites, interactions).
Tracking technologies (cookies, pixels, tags, beacons).

From Third Parties:

Payment processors (Shopify Payments, PayPal, Afterpay).
Marketing/analytics providers (Google Analytics, Meta Pixel, Klaviyo).
Service providers (Shopify, fulfillment, and shipping partners).

How We Use Your Information

We use the personal information we collect to:

Process orders, payments, and deliveries.
Provide account access and customer support.
Send updates about purchases, returns, or policies.
Improve our Site and services.
Provide marketing and promotional offers tailored to you.
Detect, prevent, or address fraud and security issues.
Comply with legal obligations.

Cookies & Tracking

Our Site uses cookies, pixels, and similar technologies to operate and improve your shopping experience.

Types of Cookies:

Essential (checkout, account login, cart).
Performance (analytics, traffic measurement).
Functional (remember preferences, currency, region).
Advertising (personalized ads from Meta, Google, etc.).

Shopify Cookies: Since we use Shopify, you can review their cookie details here: Shopify Cookie Policy.
Managing Cookies: Most browsers accept cookies by default, but you can block or manage them in your settings. Blocking may limit some Site functionality.

SMS Marketing & Abandoned Cart Texts

With your consent, we may send you SMS/text messages about our products, promotions, or other updates, including reminders about items left in your cart.

You will only receive SMS marketing if you opt in (for example, by providing your phone number at checkout or through a signup form).
Message frequency may vary. Standard message and data rates may apply.
You can opt out at any time by replying STOP or contacting us at support@fitzjewelry.com
We may share limited information with our SMS service provider(s) strictly for the purpose of delivering these messages.

Location Tracking & Location-Based Services

When you use our Site or Services, we may collect information about your device’s general location (such as IP address or region) to help us provide relevant services, improve performance, and ensure security.

If you enable location-based features (for example, store locator tools or personalized content), we may use more precise location information provided by your device.
You can control or disable location tracking at any time in your device settings.
We only share location data with trusted service providers who help us operate our Site and marketing tools.

Sharing Your Information

We share information only with trusted third parties to run our business:

Vendors & Service Providers: Shopify, payment processors, IT providers, fulfillment and shipping, and customer support.
Marketing & Analytics Partners: Google Analytics, Meta, Shopify Audiences, Klaviyo.
Business Transactions: If we undergo a merger, acquisition, or sale.
Legal Requirements: To comply with subpoenas, laws, or enforce rights.

We do not “sell” personal data in the traditional sense. However, under certain privacy laws (like CCPA/CPRA), some of our advertising and analytics practices may be considered “sharing” or “selling” information.

Your Rights

Depending on your location, you may have rights under CCPA/CPRA, GDPR, or other laws, including the right to:

Access, correct, or delete your personal information.
Request a copy of your data (portability).
Opt out of “sale” or “sharing” of personal information.
Restrict or object to the processing of your data.
Withdraw consent at any time (where applicable).
File a complaint with your local data authority.

California residents may use the Global Privacy Control signal as an opt-out request. EU/UK customers may also object to processing or lodge complaints with their local regulator.

To exercise these rights, contact us at support@fitzjewelry.com. We may require identity verification before processing requests.

Children’s Privacy

Our Site is available to all ages. We do not knowingly collect personal data from children under 13 without parental consent. Purchases made by minors should be supervised by parents/guardians.

Security & Retention

We use reasonable administrative, technical, and physical safeguards to protect your data. However, no online system is 100% secure.

We retain personal information only as long as necessary to fulfill the purposes outlined here or as required by law (such as order records for tax compliance).

International Transfers

If you are outside the U.S., your data will be transferred and processed in the United States and other jurisdictions. Where required, we rely on safeguards such as Standard Contractual Clauses for international transfers.

Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted here with the revised “Effective Date.”